mb444 Privacy Policy — How We Handle Your Personal Data

Registration and Account Data

When you register an account with mb444, we collect the information you provide during the registration process. This includes your mobile phone number, chosen username, date of birth (for age verification purposes) and, where applicable, identity documentation submitted as part of our KYC process. This data is necessary to create and maintain your account, verify your identity, and comply with our legal obligations as an operator. Without this data we cannot provide you with access to the Platform.

Transaction and Payment Data

All financial transactions conducted through mb444 — including deposits via bKash, Nagad, Rocket, Upay or other accepted methods, withdrawals, bonus credits and wager history — are recorded and retained. Transaction records include amounts, timestamps, payment method references and account identifiers. This data is required for financial reconciliation, fraud prevention, AML compliance and the processing of withdrawal requests. mb444 does not store full payment credentials — transaction data is processed through secured payment integrations.

Technical and Device Data

When you access the mb444 platform, we automatically collect certain technical data. This includes your IP address, browser type, operating system, device type, screen resolution, session duration, pages visited, game sessions initiated and error logs. This data is used to maintain platform stability, detect fraud and misuse, and improve overall performance. We do not use this data to identify you personally except where a technical identifier can be linked to your account as part of a fraud investigation.

Contractual Necessity

The majority of personal data processing by mb444 is necessary for the performance of the contract between mb444 and the player — that is, to provide you with access to the Platform and all associated services. Without processing this data, mb444 could not create your account, process your deposits and withdrawals, credit your winnings, or provide customer support.

Legal Obligation

Certain processing activities are required by law. These include identity verification and KYC procedures, retention of transaction records for financial compliance purposes, reporting of suspicious transactions to financial intelligence authorities, and age verification to ensure that the Platform is not accessed by persons under 21 years of age. mb444 is obligated to carry out these activities regardless of player consent.

Legitimate Interests

Some data processing is carried out on the basis of mb444's legitimate interests as a platform operator. These include fraud detection and prevention, platform security monitoring, system performance optimisation and the investigation of complaints. Where mb444 relies on legitimate interests as the legal basis for processing, we have assessed that those interests are not overridden by your privacy rights.

Retention Periods

mb444 retains personal data for as long as is necessary to fulfil the purpose for which it was collected. Account data and transaction records are retained for a minimum of five years following account closure to satisfy financial compliance, AML and fraud investigation requirements. Data collected for age verification purposes is retained for as long as the account remains active and for a defined period thereafter. Technical and device data is retained for shorter periods in line with its operational purpose.

Deletion Requests

If you close your mb444 account and request deletion of your personal data, mb444 will delete or anonymise data that is no longer required for operational or legal purposes. However, data that mb444 is legally required to retain — such as transaction records and KYC documentation — cannot be deleted on request during the mandatory retention period. mb444 will inform you of any data that cannot be deleted and the reason for its continued retention.

Right to Access and Correction

You have the right to request a copy of the personal data mb444 holds about you. You also have the right to request that any inaccurate or incomplete personal data be corrected. To make a data access or correction request, please contact mb444 customer support via the live chat function on the Platform. mb444 will respond to verified data access requests within a reasonable timeframe. mb444 may need to verify your identity before processing a data access request to ensure that personal data is not disclosed to an unauthorised person.

Right to Withdraw Consent

Where mb444 processes your personal data on the basis of your consent — for example, for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent for marketing communications, contact mb444 support via live chat. Your request will be actioned within five business days.

Right to Object and Restrict Processing

You have the right to object to the processing of your personal data where mb444 relies on legitimate interests as the legal basis, and to request that processing be restricted in certain circumstances — for example, while the accuracy of data is being contested. These rights are not absolute and may be overridden by mb444's legal obligations or compelling legitimate grounds. Please contact mb444 support to raise an objection or restriction request.

Updates to This Privacy Policy

mb444 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or the services we offer. When we make a material change to this Privacy Policy, we will notify registered players via their registered mobile number or through an in-platform notification. The updated Privacy Policy will be published on this page with a revised effective date. Your continued use of the Platform following notification of an update constitutes acceptance of the revised Privacy Policy.

Contacting mb444 About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how mb444 has handled your personal data, please contact our support team via the live chat feature available on the Platform. For written correspondence, you may email us at [email protected] — please note this is a plain-text address and is not a clickable link. mb444 aims to respond to all privacy-related enquiries within ten business days.